2020-2021 College Catalog 
    
    Apr 20, 2024  
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2020-2021 College Catalog [***ATTENTION: THIS IS AN ARCHIVED CATALOG***]

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HRM 210 - Guest Service Management

Credits: 3
Lab/Lecture: Three lecture.

Overviews of the hotel industry, front office management, guest expectations, reservations, uniformed services, and guest accounting. Also emphasizes the importance of communication and the key role front office plays within the framework of the entire hotel.


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