2022-2023 College Catalog 
    
    Dec 10, 2024  
2022-2023 College Catalog [***ATTENTION: THIS IS AN ARCHIVED CATALOG***]

CIS 132 - Google IT Support Professional I


Credits: 5
Lab/Lecture: Five lecture.

This is the first in a 3-class series at Coconino Community College aimed to have students earn the Google IT Support Professional Certificate. Students must complete the entire 3-class series (CIS 132, CIS 134, and CIS 136) in sequential order and within the shortest time-period possible (e.g. a consecutive Fall and Spring semester sequence). In addition to “passing” each class, students must meet all Google defined grading thresholds for quizzes and hands-on labs to complete the full program and receive the Google IT Support Professional Certificate.  

In this class (CIS 132) students will complete the first two Google courses in the program; Course 1: Technical Support Fundamentals and Course 2: The Bits and Bytes of Computer Networking.
Course Outcomes:
Students will be able to:

  1. understand how the binary system works;
  2. assemble a computer from scratch;
  3. choose and install an operating system on a computer, understand what the Internet is, how it works, and the impact it has in the modern world;
  4. describe how applications are created and how they work under the hood of a computer;
  5. apply common problem-solving methodologies and soft skills in an Information Technology setting;
  6. describe computer networks in terms of a five-layer model;
  7. understand all of the standard protocols involved with TCP/IP communications;
  8. apply powerful network troubleshooting tools and techniques;
  9. identify network services like DNS and DHCP that help make computer networks run;
  10. understand cloud computing, everything as a service, and cloud storage.