2024-2025 College Catalog
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CIS 132 - Google IT Support Professional I
Credits: 5
Lab/Lecture: Five lecture.
This is the first in a 3-class series at Coconino Community College aimed to have students earn the Google IT Support Professional Certificate. Students must complete the entire 3-class series (CIS 132, CIS 134, and CIS 136) in sequential order and within the shortest time-period possible (e.g. a consecutive Fall and Spring semester sequence). In addition to “passing” each class, students must meet all Google defined grading thresholds for quizzes and hands-on labs to complete the full program and receive the Google IT Support Professional Certificate.
In this class (CIS 132) students will complete the first two Google courses in the program; Course 1: Technical Support Fundamentals and Course 2: The Bits and Bytes of Computer Networking.
Course Outcomes:
Students will be able to:
- understand how the binary system works;
- assemble a computer from scratch;
- choose and install an operating system on a computer, understand what the Internet is, how it works, and the impact it has in the modern world;
- describe how applications are created and how they work under the hood of a computer;
- apply common problem-solving methodologies and soft skills in an Information Technology setting;
- describe computer networks in terms of a five-layer model;
- understand all of the standard protocols involved with TCP/IP communications;
- apply powerful network troubleshooting tools and techniques;
- identify network services like DNS and DHCP that help make computer networks run;
- understand cloud computing, everything as a service, and cloud storage.
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