HRM 100 - Introduction to Hospitality

1. identify and compare the past, present and future scope of the hospitality industry by segment;
2. discuss different career pathways available in the hospitality industry;
3. discuss the economic implications of globalization in the hospitality industry;
4. identify basic concepts of human resources, management, marketing, supervision and legal issues related to the hospitality industry;
5. describe the challenges of professionally managing operations within various segments of the hospitality industry including but not limited to:F&B, hotel, restaurant, and casino;
6. discuss applied social issues of ethics, law, diversity, safety, and the environment within the hospitality industry;
7. interpret the role of service in the hospitality industry;
8. describe the challenges of communication in the hospitality industry.