HRM 220 - Property Management

1. identify staffing needs for housekeeping department;
2. develop an organizational chart for the housekeeping department;
3. analyze supply needs and identify the steps in the procurement process;
4. develop a plan for the administration and distribution of supplies;
5. list the principles of linen room management;
6. analyze guest problem scenarios and synthesize possible solutions;
7. evaluate employee and guest environment in terms of safety;
8. implement interior design techniques for guest satisfaction;
9. create a full circle management plan;
10. identify requirements for MSDS and OSHA;
11. identify daily routines and subroutines for housekeeping;
12. define procedures for opening the house;
13. evaluate housekeeping inventories;
14. determine proper procedures for controlling housekeeping expenses;
15. differentiate physical plant operations;
16. evaluate the various plant operations as the pertain to electrical and HVAC systems;
17. identify safety issues pertaining to water and wastewater management.