2026-2027_College Catalog

Jun 06, 2026

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2026-2027_College Catalog

Hospitality Management, Lodging and Guest Experience Management (AAS)

This degree prepares students for supervisory-level careers in hotels, resorts, and a wide range of lodging operations. Students develop skills in customer service leadership, revenue and occupancy management, front office and housekeeping operations, technology systems, and brand experience strategies. Emphasis is placed on enhancing the guest journey from arrival to departure, maintaining service excellence, and implementing operational practices that support profitability and team performance.

Graduates are equipped for immediate employment in hospitality roles such as front desk supervisor, rooms division supervisor, guest services coordinator, or operations lead, and are prepared to pursue advanced study in hospitality or business management. This emphasis supports career pathways across Northern Arizona’s growing tourism industry and global lodging and resort sectors.

Two-Year Progression Plan

Program Outcomes

Management Skills: Determine and evaluate the management techniques and skills that promote a more productive and creative workplace.
Technology: Identify and efficiently utilize the needed productivity software for the business sectors.
Communication: Compose and deliver clear and effective communication individually and in groups.
Critical/Quantitative thinking: Create solutions for business situations that require critical thinking and quantitative analytical skills.

General Education: 25 Credits

All general education coursework must be selected from the approved AGEC list.

Written and Oral Communication: Composition (6)

ENG 101 - College Composition I Credits: 3 OR
ENG 101A - College Composition I with Review Credits: 5
AND
ENG 102 - College Composition II Credits: 3

Quantitative Reasoning (3)

BUS 100 - Mathematics of Business Credits: 3
OR
MAT 140 - College Math with Algebra Review Credits: 5
OR
MAT 142 - College Mathematics Credits: 3

Arts and Humanities (6)

Social and Behavioral Sciences (6)

Social and Behavioral Sciences Course Credits: 3
Social and Behavioral Sciences Course Credits: 3

Natural Sciences (4)

Natural Sciences Course

Degree Core Requirements: 18 credits

BUS 206 - Principles of Management Credits: 3
BUS 214 - Legal, Ethical, and Regulatory Issues in Business Credits: 3
CIS 120 - Introduction to Computer Information Systems Credits: 3
HRM 100 - Introduction to Hospitality Credits: 3
LDR 201 - Leadership Basics Credits: 3
SPC 100 - Fundamentals of Speech Communication Credits: 3

Lodging and Guest Experience Emphasis: 6 credits

HRM 210 - Guest Service Management Credits: 3
HRM 220 - Property Management Credits: 3

Degree Electives

Select any credits from the following list to complete 60 credit hours:

ACC 255 - Principles of Financial Accounting Credits: 3
ACC 256 - Principles of Managerial Accounting Credits: 3
BUS 204 - Business Communications Credits: 3
BUS 211 - Human Resources/Personnel Management Credits: 3
ECN 204 - Macroeconomic Principles Credits: 3
ECN 205 - Microeconomic Principles Credits: 3

Total Degree Credit Hours: 60